Wednesday
May092012

Children of the Nations – Casa Bethesda and a Mission of Hospitality 

A few years ago, I learned about an organization called Children of the Nations (COTN) that “provides holistic, Christ-centered care for orphaned and destitute children, enabling them to create positive and lasting change in their nations.” COTN currently focuses their efforts in Sierra Leone, Malawi, Uganda, the Dominican Republic, Haiti and Liberia. I was immediately impressed by their mission and wanted to help, but how? I am not a doctor or dentist, with the ability to offer medical care and treatment. I am certainly not skilled in construction with any building or contractor resources.

Then one day, I received the monthly COTN eNewsletter that shared a story about Casa Bethesda and this called to me. In a nutshell, Casa Bethesda is the COTN mission center in the Dominican Republic that serves as base camp for their traveling venture participants. The property is also used to host COTN community and ministry events. COTN’s goal is to use this complex as a location for teens and young adults interested in the hospitality industry to complete internships by gaining experience and building their resumes to gain work within the fast growing hospitality industry in the Dominican Republic. I couldn’t believe it when I read this: COTN was asking for help in the hospitality industry. Not medical. Not construction. But, hospitality. I felt like this article was addressed to me and I knew it was time to get involved.

Having worked in hospitality for essentially my entire life, I now feel compelled to share this story with everyone in the industry. I am confident that together we can make a difference. How can you help?

Casa Bethesda is desperately in need of repair and renovation, which has been broken down into two phases:
1) kitchen renovation and construction of the dining hall and 2) additional housing. Specifically, Casa Bethesda needs support in several different ways:

1.     Financial Donations: Simply put, we need money to make things happen. The budget for Phase 1 is $61,054, with Phase 2 estimated at over $100,000. But, funding for these expansion projects does not come from COTN’s regular operating expenses, so we are relying strictly on charitable donations from individuals and organizations like you.

2.   Resources: COTN regularly sends a large shipment of necessary supplies to the Dominican Republic. Just last year, we fulfilled some items on the Casa Bethesda “wish list” by shipping new mattresses, bedding supplies, couches, serving dishes, draperies…even down to a new coffee maker. Do you have access to new or gently used hospitality related equipment or materials that could be donated? Items that seem unusable in your organization may be considered a treasure at Casa Bethesda.

3.   Sharing: Our industry is a powerful network. Are you a member or leader of an organization or association where you could share the Casa Bethesda story? What other communication modes do you have access to (such as trade publications, advertising, website, social media) that can help us “get the word out”?  Can you think of at least one other person or organization?

4.   Time, Talent & Training: The current Casa Bethesda staff has no formal hospitality training; they are simply loyal, hard-working locals who are making their best efforts to operate Casa Bethesda as efficiently as possible. Additionally, young adults from neighboring villages seek internship opportunities to gain hospitality specific work experience. We are planning to bring a venture team to Casa Bethesda to provide education and guidance in all operational aspects – housekeeping, food & beverage, security, grounds maintenance, front desk, bookkeeping, technology systems, and more. Do you have personnel (especially Spanish speaking) that would be able to share their knowledge and skills with the staff and youth at Casa Bethesda? 

Again, I am reaching out to the entire hospitality industry for help with this worthwhile cause. I am dedicated to fulfilling this mission and have given my personal commitment to Chris Clark, the Founder and President of COTN, that the hospitality industry will respond in support of the Casa Bethesda expansion.

Want to learn more about Children of the Nations and Casa Bethesda? Please visit the COTN website or the Giving Back page on the Libra OnDemand website to see photos and read more. Then, take the next step by offering your support. This is a call to action. Please consider making a financial or resource donation. Help spread the word to others and join our team. Please get involved in whatever method is the right fit for you. Please don’t pass this article by – just do it! For further information, please contact jhopkins@libraondemand.com. 

I realize there are countless worthwhile charitable causes in the world. But rarely do we find a project in need of support through the specific resources, skills, donations and networks of the hospitality industry. Through COTN, we can collectively improve the operations at Casa Bethesda and ultimately change lives by giving them “a hope and a future” (Jeremiah 29:11). 

Will you join me on this hospitality mission?

Wednesday
Mar282012

Another Libra OnDemand Package Update!

Changelog 

Sales & Catering

-Process of creating  merge documents became much easier and doesn’t require developer assistance in the most cases
-Inquiry Enhancements: Ability to qualify inquiry by changing picklist value to “Qualified” and using “Qualify” button. Booking to follow Inquiry type
-Keep/Retain sort order when cloning with items
-Tool for creating Stat Room Types to populate availability for Group Booking
-Function Room order fixed for Function Diary
-Triggers optimization to resolve bugs when creating/modifying Groups

Email Marketing

-Email Campaign Wizard
-Multi picklist support in Email List builder

Loyalty Module

-Ignore leading zeros when matching Guest Profile by Member Card Number
-Freeform rate code support in Loyalty Batch to support non property specific rate codes

Minor improvements / bug fixes

-First uppercase letter for middle name in reservation confirmation

Friday
Feb242012

New Libra OnDemand Package Update

Changelog:

Sales & Catering 
- New JS Function Calendar (available through the “Function Diary” button on the Booking) 
- Support of Function priorities
- Validation of parallel Definite bookings
- Status following for Functions & Groups
Loyalty Module
- Added Support of Multi certificate per transaction
- Added period of activity for Rewards to have different price per period
- Introduced concept of Sub Rules which makes process of creating rules easier
- Added “Required days” option to select day(s) of week when the rule is active
Email Marketing
- Added sorting to Email Template List page

 

This package may also fix some isolated trigger related issues when changing status on Booking/Group or deleting Groups.

Contact Libra OnDemand Support with any questions.

Thursday
Feb092012

Reaction to "CRM: Go Vertical, Customize or Integrate"

A bit ago I read a great blog post by Lauren Carlson at Hospitality CRM Software Advice titled “CRM: Go Vertical, Customize or Integrate?”  I couldn’t help but relate Libra OnDemand to what Lauren was discussing.

Libra OnDemand is without a doubt a powerhouse for the hospitality sector.  With the offerings of CRM & Analytics, Concierge & Guest Relations, Sales Groups & Events, Loyalty Management & Rewards, Email Marketing Campaigns, Customer Portal, and HMS Portal, Libra OnDemand is truly a robust solution.

In reading, I realized that our solution built completely in the cloud fits into the categories Lauren mentioned. Taking a “verticalization” perspective, our solutions are very specific.  The hospitality industry, including hotels, resorts, nightclubs, restaurants, and event venues would all be quite familiar with the terminology and functionality included.  Lauren mentioned some of the drawbacks found in vertical solutions, including technical obsolesce and lack of customizable freedom.  Neither of these are found in Libra OnDemand!

Being built on top of the Force.com platform allows for real-time updates and continuous development of the Libra OnDemand application.  Likewise, in house development continues to roll out new features as part of a managed package the user does not need to worry about.  Being a cloud based SaaS solution, updates are able to be pushed in real time to clients.  This eliminates any concern for “old” or “outdated” software, and removes the need to purchase a new version just to obtain a feature.  Clients are subscribing to service, ensuring they always have the most up to date solution possible.

On the same note, users can attest to the fact that Libra OnDemand is an extremely customizable package.  Not only is multi language and multi currency support built into the platform, custom solutions and workflows are intuitive enough for clients to develop themselves.  Plus, when a bit more customization is needed (or just a bit of help), our world class support department and team of in-house developers are available to assist.

Overall ,it is important to ensure whatever platform, solution, or service researched is going to be adaptable enough for the client.  Having a managed package, with customization options, high caliber support, and cutting edge development is a good place to start.

Interested in this type of solution? We should chat.  Reach out to Libra OnDemand at info@libraondemand.com.  Want to see what all the chatter is about?  Sign up for a free trial at www.libraondemand.com.

 

Monday
Jan302012

New Libra OnDemand Package Update

New enhancements have been added in our recent package of Libra OnDemand!

January 2012 Release Notes:

  • Added support of Interest Categories 
  • Owner name designation on Functions
  • SurveyRedirect VF page to integrate LOD Survey functionality with external systems
  • Loyalty Module Enhancements

In order to ensure any custom implementations are compatible with this release, fill out a support request to be updated!